Refund & Cancellation Policy

• Free listings — no charge, so nothing to cancel or refund. Ask us and we will remove the listing.
• Standard — £24.50 + VAT for the first month, then £49 + VAT per month. Rolling monthly, cancel any time.
• Premium — £89 + VAT per month with a minimum six month term, then rolling monthly.
• Featured add-on — £40 + VAT per month, booked a month at a time up to a maximum of three consecutive months in a category.

If you change your mind, tell us within 14 days of your first payment and we will cancel and refund that first payment in full. This applies to the first payment on a new plan only. Where you have asked us to publish the listing straight away, we may retain a reasonable amount for the part of the month already provided.

Standard has no minimum term. Cancellation takes effect at the end of the current billing month, so your listing stays live until then and is not renewed afterwards. Part months are not refunded.

Premium runs for a minimum of six months. You can cancel at any time, but the remaining months of the minimum term are still payable, and the listing stays live for that period. After the six months Premium continues monthly and can be cancelled with effect from the end of the current billing month.

Featured is charged per month and ends automatically at the end of the month booked. It is not refundable once that month has started, because the slot is held exclusively for you and is unavailable to other businesses in the category.

Payments are taken by Stripe acting as merchant of record, and any refund is returned by Stripe to the original payment method, usually within five to ten working days. VAT is charged and refunded by Stripe as part of that process. Outside the cooling-off period, fees already paid are non-refundable unless there has been a fault or error on our part, in which case we will correct the problem or refund the affected period.

Get in touch through the form on our listings page, or reply to your Stripe receipt. Tell us the business name and the plan you want to cancel and we will confirm the end date in writing.

We may suspend or remove a listing without refund if it contains misleading information, infringes someone else’s rights, or breaches our terms and conditions. Where a listing is removed for a reason that is not the business’s fault, we refund the unused part of the month.

We may update this policy from time to time. The latest version is always published on this page.